Kare Plus Leeds currently has an exciting opportunity for an experienced Homecare Coordinator to join our Kare Plus Office in Leeds. Kare Plus have over 30 years of experience in delivering high quality care and support to individuals in their own homes. Our aim is to deliver the highest possible standard of care and first-class customer service first time, every time.
As our Care Coordinator your key responsibilities will be:
First point of contact for new Homecare packages
Building and maintaining effective and positive relationships with commissioners, customers, and our care staff to ensure the safe and effective delivery of care packages.
Ensure the continuity of care through effective, efficient management of weekly care rosters
Ensure that care staff are communicated with effectively in relation to changes to care packages, rosters and/or any opportunities that may develop them personally or professionally.
Promote the service via networking opportunities
Ensure Care workers are booked onto appropriate refresher training courses and that a matrix of such is maintained at all times.
Participate in an emergency on-call roster system with other key individuals on a rotational basis
Ensure effective holiday management
Confirm calls for purposes of invoicing
Work with and support implementation of our new electronic care planning system which includes full electronic care planning and medicines management.
Oversee and support the day-to-day activities and personal and professional development of the Field Care Supervisors.
Assist the management team in the investigation of complaints or concerns.
Ensure that our customers' lives are enhanced by the strength of a well-managed, reliable & stable care team.
Provide a crucial multi-disciplinary team link between the customer, the care teams and any other parties involved.
Requirements:
Excellent customer service skills.
Excellent organisational skills
Excellent IT skills
Ability to establish and maintain effective and strong working relationships.
A natural ability to empathise and the ability to deal sensitively and compassionately with
Customer and staff needs.
Ability to work with teams to help ensure the effective delivery of high standards of care.
·Ensure that customers are protected, and that dignity is maintained at all times.
Ability to remain calm, positive and to work under pressure with professionalism.
Motivation and enthusiasm
Excellent telephone manner
Work in a manner which promotes safe practices at all times
Qualifications/ Experience/
Minimum of an NVQ Level 2 in Health & Social Care or 1 years experience in healthcare settings
Access to own car (mileage expenses provided for work related mileage)
For further information please contact us 0113 447 0003 or you can email us on [email protected]
The role is office based Monday to Friday 9am- 5pm