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Registered Care Manager


Job Ref: 0000000

£26,000 Per Annum

Start Date: 2020-09-17

Full Time

Benefit: working for a reputable company

Registered Care Manager (RM)


Introduction to Kare Plus

Kare Plus is a prominent provider of high-quality nursing, homecare and healthcare services. With a prestigious history in the sector and well-established links with numerous national healthcare organisations; we empower franchise owners to make a positive difference across local communities, on a national scale.

Established in 1989, Kare Plus has almost 30 years’ experience in providing a wide range of healthcare services. We specialise in supplying nurses, healthcare assistants and ancillary staff to private and public healthcare establishments, such as hospitals, nursing homes and medical centres. The support our staff provide is essential to maintaining the safety and quality of patient care.

Kare Plus also provides tailored homecare services to local communities across the UK all provided by taking a person-centered approach. Our approach to care means our service meets the diverse needs and preferences of people living in our community and subsequently promotes wellbeing.

Kare Plus believes the future lies with the quality and performance of our franchise owners and our vision is to become the market leader in the provision of healthcare services. This will be achieved by recruiting and working closely with franchise owners, and by integrating new services into our model so that we can always meet the ever-changing requirements of the healthcare sector.


Role Summary:

The role of the Registered Manager is to operate and develop the business whilst working within the requirements of the Care Act 2014 as defined by the regulator, and to ensure that the Company’s Policies & Procedures are adhered to; ensure that the reputation of the business is that of a company who provide appropriate staff that enhance the lives of the customer.


  • The Registered Manager must administer and manage business controls, while following the business model and to ensure a smooth operation of service delivery on a daily basis.
  • The Registered Manager reports to the Franchise Director.


Responsible for:

·         All personnel appointed within the Branch, in accordance with Kare Plus Company Policies.

·         Conducting effective recruitment of Care Workers, ensuring recruitment compliance is maintained at all times including application form, DBS, References, etc.

  • The branch premises and equipment provided by Kare Plus in accordance with the Health & Safety at Work act 1974 are maintained to a high standard.
  • Responsible for the security and confidentiality of information stored on behalf of Service Users and staff in files both in electronic and paper format in accordance with the Data Protection Act 1998 and GDPR.
  • Upholding the good reputation of Kare Plus, as a quality provider of care services.


Job Description:

·         Understand and work within the structure and ethos of the Kare Plus group

·         To work in line with the Kare Plus’s mission, vision, values.

  • To plan, organise and control the Branch’s operations to ensure that suitable staff are provided to deliver the appropriate standards of service as defined by your regulatory body (i.e. CQC, CI, RQIA, CSSIW) in conjunction with Kare Plus ethics, values and mission.
  • To consistently seek and implement ways of improving the quality of the service by being fully knowledgeable of developments within the appropriate care sector, requirements of the customers, any competitors and Kare Plus.
  • To ensure the Franchise Director is continually and accurately informed of any/possible pending changes within the service.
  • To ensure appropriate communication and marketing is applied to support new interest in the services the branch provides to potential and existing customers, their families and or advocates, and all professional to encourage continued development of the customer base.
  • To consistently assess the potential for the development of new markets, i.e. home care, supported living, live-In care etc.
  • To ensure all customers receive a full written assessment of their daily living needs, environmental surroundings, equipment and how it is used to ensure appropriate safe placement of staff and statutory requirements by the relevant regulatory bodies are met.
  • To develop and maintain good working relationships with the customers, their families and or advocates and professional bodies through regular individual service reviews, including representing the company at any meetings required by the customers.
  • To report regularly to the Franchise Director matters affecting the customers or the service in general.
  • To promote good staff relations and retention of staff to minimise labour turnover.
  • To ensure that Kare Plus policies and procedures are applied continuously to prevent

breaches of statutory or CQC (or other) regulations and ensure full compliance.

  • To carry out clerical activities in respect of the day-to-day running of the branch
  • To account for all money spent and reconcile cash received.
  • To conform to employment legislation and observe Kare Plus policies and training procedures in respect of recruitment, selection, training, pay and conditions of employment, grievances and disciplinary matters.
  • To oversee the implementation and effective operation of emergency on call roster.

·         Be proactive in becoming a Dignity Champion and a Dementia Friend, promote this amongst others

·         Monitor Workforce and evaluate performance

·         Ensure that job descriptions for all employees are appropriate to current practices in each function.

·         Implement and evaluate the orientation and induction of all new employees.

·         Promote the effective resolution of team conflicts.

·         Promote a positive image for residency/services provided and employment within the business

·         Maintain a culture of performance and excellence.

·         Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for customer therapeutic care.

·         Ensure that customer rights are protected.

·         Create and evaluate care plans.


Person Specification


Full understanding of The Essential Outcomes of Safety & Health Act 2008

Experience of service provision in the care profession to deliver performance against set forecasts and projections.

Strong organisational and time management skills

The ability to lead and develop the service

Effective administrative skills

Competent IT user with knowledge of Microsoft Word, Excel and Outlook.

Ability to communicate effectively, both verbally and in writing

Ability to establish and maintain effective working relationships

Ability to prepare reports as required

Ability to deliver high standards of care

Ability to handle a busy workload and effectively multi-task

Full flexibility to meet the demands of the service

A full driving license and use of a vehicle

Ability to remain calm and to work under pressure to tight deadlines showing drive, motivation and enthusiasm

Full flexibility to meet the demands of the service


Experience of Business Development

Experience of care coordinating within the Home Care Profession

Experience of Invoicing and Payroll

Experience of working with different Customer Groups

Qualifications / Experience

Professional Qualification in Health and Social Care Leadership at level 5 or above and demonstrable experience of working successfully within the sector




All staff are required to respect Confidentiality in all matters that relate to information gained as a result of their employment with Kare Plus, including matters relating to other members of staff, customers

and members of the public and in accordance with the Data Protection Act 1998, but not excluding the company Whistle Blowing Policy.


This job description is not exhaustive and subject to regular review and revision in the light of the changing needs of the business.



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