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Care Coordinator

Newark

Job Ref: RU7J6K00GRES

£22000 Per Annum

Start Date: 2021-09-30

Full Time

Benefit: Benefits package

Kare Plus Newark currently has an exciting opportunity for an experienced Homecare Coordinator to join our Kare Plus Office in Newark. Kare Plus have over 30 years of experience in delivering high quality care and support to individuals in their own homes. Our aim is to deliver the highest possible standard of care and first-class customer service first time, every time.

As our Care Coordinator your key responsibilities will be:

·First point of contact for new Homecare packages

·Building and maintaining effective and positive relationships with commissioners, customers, and our care staff to ensure that the safe and effective delivery of care packages.

·Ensure the continuity of care through effective, efficient management of weekly care rosters

·Ensure that care staff are communicated with effectively in relation to changes to care packages, rosters and or any opportunities that may develop them personally or professionally.

·Promote the service via networking opportunities

·Ensure Care workers are booked onto appropriate refresher training courses and that a matrix of such is maintained at all times.

·Participate in an emergency on-call roster system with other key individuals on a rotational basis

·Ensure effective holiday management

·Confirm calls for purposes of invoicing

·Work with and support implementation of our new electronic care planning system which includes full electronic care planning and medicines management.

·Oversee and support the day-to-day activities, personal and professional development of the Field Care Supervisors.

·Assist the management team in the investigation of complaints or concerns.

·Ensure that our customers' lives are enhanced by the strength of a well-managed, reliable & stable care team.

·Provide a crucial multi-disciplinary team link between the customer, the care teams and any other parties involved.

Requirements:

·Excellent customer service skills.

·Excellent organisational skills

·Excellent IT skills

·Ability to establish and maintain effective and strong working relationships.

·A natural ability to empathise and the ability to deal sensitively and compassionately with

·Customer and staff needs.

·Ability to work with teams to help ensure the effective delivery of high standards of care.

·Ensure that customers are protected, and that dignity is maintained at all times.

·Ability to remain calm, positive and to work under pressure with professionalism,

·Motivation and enthusiasm

·Excellent telephone manner

·Work in a manner which promotes safe practices at all times

Qualifications/ Experience/ Salary

·Minimum of an NVQ Level 3 in Health & Social Care

·At least 12 months demonstrable experience of care coordinating within a Homecare company setting.

·Salary of up to £22,000 P.A dependant on experience + benefits package

·Access to own car (mileage expenses provided for work related mileage)

As a Care Co-Ordinator at Kare Plus Newark, you will be primarily based at our office in Newark.  You will also have the opportunity to go out on occasional external client visits.



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