Kare Plus Wirral are looking for an experienced Care Coordinator to join our team in Birkenhead on a full time basis (40 hours).
Manage the activities of a workforce ensuring that the needs of customers or clients within each of their designated areas are met.
Support in the day to day activities within the Home Care teams or as the needs of the business dictates.
Ensuring that our customers lives are enhanced by the strength of a well-managed, reliable & stable care team.
Providing a crucial link between the customer, the care teams and any other parties involved.
Understand and work within the structure and ethos of the Kare Plus group.
To work in line with the Kare Plus’s mission, vision, values.
Organising care worker rotas to minimise changes to the service and travel between customer’s homes.
Responding efficiently to day to day changes in the care and support packages.
Provide returns and reports at agreed intervals, detailing business activity, including marketing and promotions, to Senior Management.
Produce management information on a regular basis detailing levels of enquiries, conversion ratios, business development and marketing activity.
Handling incoming Home Care enquiries in conjunction with the relevant teams via telephone, online enquiries and face to face recommendations or referrals.
Identify and follow up all new business opportunities including local authority and social workers.
Be responsible for production and implementation of a business development plan outlining your view of how you intend to grow the business within the territory, including details of the resources you will need to accomplish this.
Be able to give formal and informal presentations to clients.
Ongoing marketing activity both face to face, telephone and online.
Plan and run recruitment campaigns to ensure an increasing number of staff registering to meet levels of enquiries for individual branches.
Be able to evaluate and use all forms of media.
Ensure that all customers’ needs are assessed and met in a professional manner.
Follow all Kare Plus quality procedures and carry out internal audits both formal and informal.
Investigate and resolve minor complaints and ensure more serious complaints are referred.
Ensure that the quality of each care worker is regularly assessed and escalate to relevant branches when workers do not meet acceptable compliance levels.
Ensure that regular telephone contact is made with clients and logged appropriately.
Participate in training sessions agreed with your line manager.
Maintain the highest possible personal and professional standards in terms of personal presentation, method of operation and ethical judgements.
Be able to deliver care as part of the emergency on-call team, should the situation occur.
This role requires a full driving licence with access to a car.